Performance & KPI Management

Practical KPIs help employees understand the results expected of them. We help companies build a performance appraisal framework linked to roles, business goals and data that can be collected.

Who is it for?

Businesses that want to set role targets, standardise appraisals or build a routine for performance discussions.

Scope that can be discussed

• Review of job functions and business priorities.
• Development of indicators and work targets.
• Recommended measurement methods and data sources.
• Appraisal forms and review guidelines.
• Briefing for managers or teams on how to use them.

Deliverables

A KPI framework, appraisal forms or guidelines and a recommended review cycle within the scope. Final targets must be agreed by the company based on its capacity and operational context.

How does it work?

1. Understand goals, roles and work challenges.
2. Build clear, measurable indicators.
3. Review with managers, test in practice and make adjustments.

Information to get started

Organisation chart, job scopes, business targets and existing appraisal methods. Start with a few key positions if the company does not yet have a performance system.

Frequently asked questions

Should every position use the same KPIs?
Indicators should reflect each position's responsibilities and expected results.

Do KPIs guarantee better performance?
Their effectiveness depends on suitable targets, data, communication and managers' follow-up actions.